Path to Customer Success (Path2CS)
Timeline
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July 11, 2022Experience start
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July 12, 2022Project Scope Meeting
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July 16, 2022First Follow-up Meeting
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July 16, 2022First Week Progress Meeting
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July 23, 2022Second Follow-up Meeting
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July 23, 2022Second Week Progress Meeting
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August 6, 2022Experience end
Timeline
-
July 11, 2022Experience start
-
July 12, 2022Project Scope Meeting
Meeting between students and company to confirm: project scope, communication styles, and important dates.
-
July 16, 2022First Follow-up Meeting
Meeting between students and company to discuss progress and answer questions.
-
July 16, 2022First Week Progress Meeting
Meeting between students and company to discuss progress and answer questions.
-
July 23, 2022Second Follow-up Meeting
Meeting between students and company to discuss progress and answer questions.
-
July 23, 2022Second Week Progress Meeting
Meeting between students and company to discuss progress and answer questions.
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July 30, 2022Third Week Progress Meeting
Meeting between students and company to discuss progress and answer questions.
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July 30, 2022Third Follow-up Milestone
Meeting between students and company to discuss progress and answer questions.
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August 6, 2022Final Project Presentation Meeting
Students will present their findings and comments to companies.
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August 6, 2022Final Project Meeting
Meeting between students and company to present project findings and provide the report.
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August 6, 2022Experience end
Experience scope
Categories
Customer segmentation Data visualization Data analysis Data modelling Market expansionSkills
data analytics customer success communication data analysis researchThe Path to Customer Success (Path2CS) program will assist diverse women from across Ontario who have lost their jobs in the service sector due to COVID-19. It will prepare them for remote work in Customer Success roles.
Students come from backgrounds such as customer service, retail, hospitality and tourism, food services, and other roles that involve providing products or services to individuals.
Learners
The final project deliverables will include:
- A report detailing the problem, recommended solutions, and an action plan.
- A presentation with actionable recommendations about your organization's issue.
If your company has a specific program or format that you would like students to use, please make sure to provide access to any software they might require.
Project timeline
-
July 11, 2022Experience start
-
July 12, 2022Project Scope Meeting
-
July 16, 2022First Follow-up Meeting
-
July 16, 2022First Week Progress Meeting
-
July 23, 2022Second Follow-up Meeting
-
July 23, 2022Second Week Progress Meeting
-
August 6, 2022Experience end
Timeline
-
July 11, 2022Experience start
-
July 12, 2022Project Scope Meeting
Meeting between students and company to confirm: project scope, communication styles, and important dates.
-
July 16, 2022First Follow-up Meeting
Meeting between students and company to discuss progress and answer questions.
-
July 16, 2022First Week Progress Meeting
Meeting between students and company to discuss progress and answer questions.
-
July 23, 2022Second Follow-up Meeting
Meeting between students and company to discuss progress and answer questions.
-
July 23, 2022Second Week Progress Meeting
Meeting between students and company to discuss progress and answer questions.
-
July 30, 2022Third Week Progress Meeting
Meeting between students and company to discuss progress and answer questions.
-
July 30, 2022Third Follow-up Milestone
Meeting between students and company to discuss progress and answer questions.
-
August 6, 2022Final Project Presentation Meeting
Students will present their findings and comments to companies.
-
August 6, 2022Final Project Meeting
Meeting between students and company to present project findings and provide the report.
-
August 6, 2022Experience end
Project Examples
Requirements
Based on information you provide, students will come up with concrete recommendations for process improvements, which will help your team increase and drive more sales and improve customer satisfaction and retention.
Project examples include, but are not limited to:
- Optimizing client journey in order to improve customer experiences.
- Developing important metrics to track during onboarding, adoption, renewal and escalation. Ex. timelines and milestones.
- Developing new relationship development techniques for a product launch or business model pivot.
- Analyze data in order to predict customer activity and increase retention (decrease churn rate and acquisition costs).
- Reviewing current sales processes and improving or developing a new inbound lead strategy.
- Auditing existing sales emails and call scripts and recommending new approaches to maximize conversions.
Additional company criteria
Companies must answer the following questions to submit a match request to this experience:
Additional company criteria
Companies must answer the following questions to submit a match request to this experience:
Timeline
-
July 11, 2022Experience start
-
July 12, 2022Project Scope Meeting
-
July 16, 2022First Follow-up Meeting
-
July 16, 2022First Week Progress Meeting
-
July 23, 2022Second Follow-up Meeting
-
July 23, 2022Second Week Progress Meeting
-
August 6, 2022Experience end
Timeline
-
July 11, 2022Experience start
-
July 12, 2022Project Scope Meeting
Meeting between students and company to confirm: project scope, communication styles, and important dates.
-
July 16, 2022First Follow-up Meeting
Meeting between students and company to discuss progress and answer questions.
-
July 16, 2022First Week Progress Meeting
Meeting between students and company to discuss progress and answer questions.
-
July 23, 2022Second Follow-up Meeting
Meeting between students and company to discuss progress and answer questions.
-
July 23, 2022Second Week Progress Meeting
Meeting between students and company to discuss progress and answer questions.
-
July 30, 2022Third Week Progress Meeting
Meeting between students and company to discuss progress and answer questions.
-
July 30, 2022Third Follow-up Milestone
Meeting between students and company to discuss progress and answer questions.
-
August 6, 2022Final Project Presentation Meeting
Students will present their findings and comments to companies.
-
August 6, 2022Final Project Meeting
Meeting between students and company to present project findings and provide the report.
-
August 6, 2022Experience end